Shipping policy

Moonova™ Shipping Policy

Last Updated: June 26, 2026

At Moonova™, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During promotional campaigns or peak shopping seasons, processing times may be slightly longer.

Delivery Time

Moonova™ delivers across Pakistan.

Estimated delivery time is:

  • 3–5 business days for most cities.
  • Delivery to remote areas may require additional time depending on the courier service.

Delivery times are estimates and may occasionally vary due to weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Delivery Charges

  • Delivery charges, if applicable, are displayed during checkout before payment confirmation.
  • Moonova™ may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

Moonova™ offers Cash on Delivery (COD) across most serviceable locations in Pakistan.

Customers are requested to keep the exact payment amount ready whenever possible to ensure a smooth delivery process.

Order Tracking

Once your order has been dispatched, Moonova™ will provide tracking information through SMS, email, WhatsApp, or the courier service (where available).

Customers can contact our support team for assistance if tracking information is delayed.

Delayed Deliveries

While Moonova™ strives to deliver every order on time, occasional delays may occur due to:

  • Weather conditions
  • Public holidays
  • High order volumes
  • Courier service delays
  • Unexpected operational issues

If your order is delayed, our customer support team will assist you and provide updates whenever possible.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional courier charges may apply for re-delivery.
  • Moonova™ is not responsible for delays caused by incorrect customer information.

Please contact us immediately if you need to update your shipping address before your order is dispatched.

Failed Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable,
  • The contact number is unreachable,
  • The address cannot be located,

the courier may attempt delivery again based on their policy.

Repeated failed delivery attempts may result in order cancellation.

Damaged During Shipping

If your package arrives visibly damaged:

  • Take clear photos before opening the package.
  • Contact Moonova™ within 24 hours of delivery.
  • Include your order number and supporting photos.

Our support team will review your case and arrange an appropriate resolution.

Customer Support

For shipping-related inquiries, please contact:

Moonova™

📧 Email: moonova.pk@gmail.com

📞 Phone: 0370 9898761

🏠 Address: Family Welfare Society, Islampura, Lahore

Moonova™ is committed to making every delivery smooth, secure, and reliable.