Privacy policy

 

Moonova™ Privacy Policy

Last Updated: June 26, 2026

At Moonova™, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our store.

Information We Collect

When you use Moonova™, we may collect:

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order details

  • Payment information (processed securely through payment providers)

  • Device information such as browser type, IP address, and operating system

Order Information

When placing an order, Moonova™ collects information necessary to:

  • Process your order

  • Confirm your purchase

  • Arrange delivery

  • Provide customer support

  • Process refunds or exchanges when applicable

Device Information

We automatically collect certain technical information, including:

  • Device type

  • Browser information

  • IP address

  • Website usage statistics

  • Pages visited

This helps us improve our website performance and customer experience.

Customer Communication

Moonova™ may contact you regarding:

  • Order confirmations

  • Shipping updates

  • Delivery notifications

  • Customer support requests

  • Service-related announcements

Marketing Consent

If you choose to subscribe, Moonova™ may send promotional emails, special offers, product launches, or discount campaigns.

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

Cookies

Moonova™ uses cookies to:

  • Improve website performance

  • Remember customer preferences

  • Enhance browsing experience

  • Analyze website traffic

You can disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

Moonova™ may use trusted third-party providers for services such as:

  • Payment processing

  • Shipping and logistics

  • Website analytics

  • Email communication

These providers only receive the information necessary to perform their services and are expected to protect your data.

Data Protection

Moonova™ implements appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

Customer Rights

You have the right to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of your personal data where legally applicable

  • Withdraw marketing consent at any time

To exercise these rights, please contact us.

Contact Information

If you have any questions regarding this Privacy Policy, please contact Moonova™:

Email: moonova.pk@gmail.com

Phone: 0370 9898761

Business Address: Family Welfare Society, Islampura, Lahore

Moonova™ is committed to maintaining the privacy, security, and trust of every customer.